Cancellations & Refunds

Last updated: September 25, 2026

This policy explains how cancellations and refunds work for the Valo app, operated by Persin Private Limited (“Persin”, “we”, “us”, “our”).

The app

Valo is free to download. If we offer a paid plan, you buy it through the App Store or Google Play, and the price and billing period are shown before you pay. You can cancel it at any time in your App Store or Google Play subscription settings. Refunds for these purchases follow Apple’s and Google’s refund rules, and you request them from Apple or Google.

Things Valo books or buys for you

When Valo books or orders something for you, you pay the business directly from your own UPI app. Valo never holds your money and never sees your card. Cancellations and refunds for these orders follow the business’s own policy.

If you want a refund followed up, tell Valo and it will follow up with the business for you.

Contact

For any question about a cancellation or refund, write to us at hello@tellvalo.com. We reply within 2 business days.